{"id":38,"date":"2026-10-09T09:06:05","date_gmt":"2026-10-09T02:06:05","guid":{"rendered":"https:\/\/ikwik.app\/journal\/?p=38"},"modified":"2026-10-10T02:21:41","modified_gmt":"2026-10-09T19:21:41","slug":"points-relais-remises-garde-colis","status":"publish","type":"post","link":"https:\/\/ikwik.app\/journal\/fr\/2026\/10\/09\/points-relais-remises-garde-colis\/","title":{"rendered":"Points relais : comprendre les remises et la garde des colis"},"content":{"rendered":"\n
\"Une
Image illustrative g\u00e9n\u00e9r\u00e9e par IA. Sc\u00e8ne fictive ne repr\u00e9sentant pas le personnel, les partenaires ou les points de service r\u00e9els d\u2019ikWik.<\/figcaption><\/figure>\n\n\n\n

Un point relais peut relier plusieurs \u00e9tapes du parcours d\u2019un colis. Lorsque cette option est disponible, un agent autoris\u00e9 r\u00e9ceptionne, v\u00e9rifie et remet les colis en suivant les \u00e9tapes enregistr\u00e9es dans ikWik. Comprendre ce r\u00f4le aide les exp\u00e9diteurs et les destinataires \u00e0 pr\u00e9parer leur visite. Pour l\u2019agent, chaque \u00e9tape demande de v\u00e9rifier le colis, le participant autoris\u00e9 et l\u2019action \u00e0 effectuer.<\/p>\n\n\n\n

V\u00e9rifier le point et l\u2019itin\u00e9raire avant de s\u2019organiser<\/h2>\n\n\n\n

Une livraison peut \u00eatre assur\u00e9e directement par un transporteur affect\u00e9 ou passer par des points relais autoris\u00e9s, avec une ou plusieurs \u00e9tapes de transport. L\u2019itin\u00e9raire d\u00e9pend des points actifs, des participants \u00e9ligibles, de la capacit\u00e9 disponible et de l\u2019acceptation de la demande. La pr\u00e9sence d\u2019un point \u00e0 proximit\u00e9 ne signifie pas que toutes les destinations sont accessibles.<\/p>\n\n\n\n

Consultez les instructions et la disponibilit\u00e9 dans l\u2019application avant de pr\u00e9voir un d\u00e9p\u00f4t ou un retrait. Utilisez le point affect\u00e9 \u00e0 la livraison. Si le lieu ou l\u2019\u00e9tape suivante n\u2019est pas clair, contactez l\u2019assistance ikWik plut\u00f4t que de choisir un autre rendez-vous ou d\u2019organiser un transfert non enregistr\u00e9.<\/p>\n\n\n\n

Le r\u00f4le d\u2019agent n\u00e9cessite une affectation<\/h2>\n\n\n\n

L\u2019inscription comme agent exige un compte actif, une adresse e-mail v\u00e9rifi\u00e9e et une identit\u00e9 v\u00e9rifi\u00e9e. Un utilisateur \u00e9ligible peut ajouter le r\u00f4le d\u2019agent, puis un administrateur doit l\u2019affecter \u00e0 un point autoris\u00e9 avant qu\u2019il puisse y prendre en charge des colis.<\/p>\n\n\n\n

L\u2019ajout du r\u00f4le ne cr\u00e9e pas de point relais et ne donne pas d\u2019autorit\u00e9 sur n\u2019importe quel colis. Respectez votre affectation et les actions affich\u00e9es pour la livraison. Si votre acc\u00e8s ne correspond pas au point o\u00f9 vous devez intervenir, demandez de l\u2019aide \u00e0 l\u2019assistance.<\/p>\n\n\n\n

Distinguer nouvelles missions et colis d\u00e9j\u00e0 pris en charge<\/h2>\n\n\n\n

Un agent affect\u00e9 peut indiquer que son point est disponible pour de nouvelles missions. Ce r\u00e9glage permet de signaler sa disponibilit\u00e9 pour de nouvelles prises en charge. Le d\u00e9sactiver ne supprime pas les responsabilit\u00e9s li\u00e9es aux colis d\u00e9j\u00e0 confi\u00e9s au point.<\/p>\n\n\n\n

Avant de modifier cette disponibilit\u00e9, consultez les livraisons en cours et leurs prochaines \u00e9tapes. Si vous ne pouvez pas assurer une responsabilit\u00e9 existante, contactez l\u2019assistance avec la r\u00e9f\u00e9rence concern\u00e9e. Un changement de disponibilit\u00e9 ne vaut ni remise effectu\u00e9e, ni annulation, ni autorisation de confier le colis \u00e0 une autre personne.<\/p>\n\n\n\n

Enregistrer et inspecter le colis au d\u00e9part<\/h2>\n\n\n\n

Pour un itin\u00e9raire pay\u00e9 et \u00e9ligible, l\u2019agent d\u2019origine autoris\u00e9 peut enregistrer et inspecter le colis, consigner les preuves demand\u00e9es, puis l\u2019accepter ou le refuser selon la situation. Les v\u00e9rifications concernent le colis r\u00e9ellement pr\u00e9sent\u00e9 : les informations de livraison doivent donc correspondre \u00e0 la remise physique.<\/p>\n\n\n\n

Suivez les instructions de l\u2019\u00e9tape, y compris les photos ou confirmations demand\u00e9es. L\u2019acceptation de chaque colis n\u2019est pas automatique. En cas de doute sur le colis ou sa description, utilisez le parcours propos\u00e9 et contactez l\u2019assistance. Ne confirmez pas une \u00e9tape uniquement pour faire avancer la livraison.<\/p>\n\n\n\n

Enregistrer le transfert au moment de la remise<\/h2>\n\n\n\n

Lors d\u2019un transfert autoris\u00e9, l\u2019agent utilise le QR code ou code concern\u00e9, v\u00e9rifie la remise physique et confirme l\u2019action. L\u2019\u00e9tape suivante d\u00e9pend de l\u2019itin\u00e9raire affect\u00e9 et de l\u2019\u00e9tat de la livraison. Respectez ces instructions plut\u00f4t que d\u2019organiser un \u00e9change informel entre transporteurs.<\/p>\n\n\n\n

Au point de destination, un agent autoris\u00e9 peut recevoir et conserver le colis jusqu\u2019\u00e0 sa remise autoris\u00e9e au destinataire. L\u2019enregistrement doit correspondre \u00e0 la situation r\u00e9elle du colis. Ne confirmez pas une remise qui n\u2019a pas eu lieu, m\u00eame si les personnes concern\u00e9es pr\u00e9voient de la terminer peu apr\u00e8s.<\/p>\n\n\n\n

Pr\u00e9parer le retrait par le destinataire<\/h2>\n\n\n\n

Le destinataire n\u2019a pas besoin de compte pour ouvrir le lien de suivi priv\u00e9 transmis par l\u2019exp\u00e9diteur. Cette page affiche les \u00e9v\u00e9nements confirm\u00e9s et peut pr\u00e9senter les instructions de retrait \u00e0 l\u2019\u00e9tape appropri\u00e9e. Ces informations ne constituent pas un suivi GPS continu et ne garantissent pas une heure d\u2019arriv\u00e9e.<\/p>\n\n\n\n

Le destinataire garde le lien et son code de retrait priv\u00e9s. Il pr\u00e9sente le code uniquement \u00e0 l\u2019agent ou au transporteur autoris\u00e9 lorsqu\u2019il re\u00e7oit physiquement le colis. Si le code manque ou ne fonctionne pas, ou si le destinataire ne peut pas venir, contactez l\u2019assistance sans contourner la v\u00e9rification.<\/p>\n\n\n\n

Faire examiner une difficult\u00e9<\/h2>\n\n\n\n

Pour un colis refus\u00e9, endommag\u00e9, retard\u00e9 ou manquant, communiquez \u00e0 l\u2019assistance la r\u00e9f\u00e9rence de livraison, une description pr\u00e9cise et les photos ou messages utiles. Les inspections et remises enregistr\u00e9es peuvent aider \u00e0 examiner la situation, sans garantir une indemnisation ou un r\u00e9sultat particulier.<\/p>\n\n\n\n

Consultez les questions fr\u00e9quentes en fran\u00e7ais<\/a> pour en savoir plus. Retrouvez les instructions de votre livraison sur ikwik.app<\/a> et utilisez l\u2019assistance dans l\u2019application si la prochaine \u00e9tape autoris\u00e9e n\u2019est pas claire.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

D\u00e9couvrez le r\u00f4le des agents affect\u00e9s, la garde des colis et le retrait par le destinataire dans les points relais autoris\u00e9s ikWik.<\/p>\n","protected":false},"author":2,"featured_media":92,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[22],"tags":[],"class_list":["post-38","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-points-relais"],"yoast_head":"\nPoints relais : comprendre les remises et la garde des colis - ikWik App \u2013 Delivery, Travel & Logistics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ikwik.app\/journal\/fr\/2026\/10\/09\/points-relais-remises-garde-colis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Points relais : comprendre les remises et la garde des colis - 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