ikWik — Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds, cancellations, and disputes are handled on ikWik.app. By using our platform, you agree to the terms below.

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1. Overview

ikWik is a crowdshipping marketplace that connects Senders with independent Travelers. ikWik does not transport items directly. Your payment is processed securely and the traveler is paid after delivery confirmation.

Payments are processed securely through our payment partners. After delivery confirmation, Travelers are compensated in accordance with the applicable payout rules.

2. Payments for service

• Travelers are paid only after the item is successfully delivered and confirmed.
• If delivery is not completed, we initiate a refund in accordance with this policy and the third-party payment processor’s terms.

3. Cancellation by Sender

Full Refund

A Sender is eligible for a 100% refund if:

• The shipment is cancelled before a Traveler accepts the request, or
• The shipment is cancelled after acceptance but before the package is handed over.

Payment processing fees charged by third-party providers may be non-refundable.

Partial or No Refund

A refund may be partial or denied if:

• The package has already been handed over to the Traveler
• The Traveler has begun the journey
• Cancellation is due to incorrect shipment details or prohibited items

4. Cancellation by Traveler

• If a Traveler cancels before pickup, the Sender receives a full refund.
• If a Traveler cancels after pickup, ikWik will investigate and may issue a full refund, partial refund, or attempt to re-match the shipment.

5. Failed or Incomplete Delivery

A refund may be issued if:

• The Traveler fails to deliver the package
• The package is lost while in the Traveler’s custody
• The delivery is unreasonably delayed without valid explanation

Refund decisions are based on tracking data, communication logs, and compliance with ikWik policies.

6. No Refund Scenarios

Refunds will not be issued if:

• The package contains prohibited or illegal items
• The item is seized by customs or border authorities
• Incorrect or incomplete delivery information was provided
• Delays occur due to customs, airline rules, or force majeure events
• The receiver refuses to accept the package

7. Subscription Refunds

Monthly Subscriptions

• Monthly subscription fees are non-refundable once the billing cycle starts.
• You may cancel at any time to avoid future charges.

Yearly Subscriptions

• Yearly subscriptions are non-refundable after 14 days from purchase.
• Refunds within 14 days may be reviewed if no package credits have been used.

Unused package credits do not automatically qualify for refunds.

8. Add-ons & Optional Services

Fees paid for add-ons such as insurance, express matching, pickup assistance, or customs support are non-refundable once the service has started.

9. Disputes & Chargebacks

• Users are recommended to contact ikWik Support before filing a chargeback.
• Refunds are issued to the original payment method by the payment processor.
• ikWik may share transaction records and delivery confirmation with payment providers.

10. Refund Processing Time

• Approved refunds are initiated to the original payment method by the payment processor within 3–10 business days.
• Refunds can ONLY be issued to the original payment method.
• Bank processing times may vary.

11. Contact Us

For refund or cancellation requests, contact:

Email: support@ikWik.app
Subject: Refund Request – Order #[Order ID]

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12. Policy Updates

ikWik reserves the right to update this policy at any time. Changes take effect immediately upon posting.