ikWik — Privacy Policy

ikWik Services Limited Company ("ikWik", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services (collectively, the "Platform").

By using ikWik.app, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We collect personal information necessary to provide our crowdshipping services, including:

• Full name
• Email address
• Phone number
• Country and city of residence
• Account login credentials

Identity Verification Information

To ensure safety, trust, and compliance, we may collect identity verification data from Travelers and, where required, Senders. This may include:

• Government-issued ID documents
• Selfie or photo verification
• Date of birth

Identity verification data is used strictly for security, fraud prevention, and compliance purposes.

Transaction & Usage Data

We collect information related to your activity on the platform, including:

• Shipment details
• Payment transactions
• Flight information
• GPS location
• Messages between users
• IP address and device information

How We Use Your Information

We use your data to:

• Provide and operate the ikWik platform
• Match Senders with Travelers
• Process payments and refunds
• Verify user identity and prevent fraud
• Communicate service-related updates
• Improve platform functionality and security

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests (security, fraud prevention)

Data Storage & Security

Your data is stored securely on our systems and protected using industry-standard security measures, including encryption, access controls, and monitoring.

While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, loss, or misuse.

Data Sharing & Third Parties

We do not sell your personal data.

We may share limited information with trusted third parties only when necessary, such as:

• Payment processors (e.g. Stripe)
• Identity verification providers
• Hosting and infrastructure providers
• Legal or regulatory authorities when required by law

All third parties are required to protect your data and use it only for specified purposes.

International Data Transfers

Your data may be transferred to and processed in countries outside your own. Where required, we ensure appropriate safeguards are in place in accordance with GDPR and applicable laws.

Your Privacy Rights

For All Users

• Access your personal data
• Update or correct your information
• Request deletion of your account and data

For EU / EEA Users (GDPR Rights)

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

For US Users

US users have the right to request information about how their data is collected and used and may request deletion of their personal data, subject to legal requirements.

Account & Data Deletion

You may request deletion of your account and personal data at any time by contacting us. Some data may be retained where legally required or for dispute resolution and fraud prevention purposes.

Cookies & Tracking

ikWik may use cookies or similar technologies to improve user experience, analyze platform usage, and enhance security.

You may control cookies through your browser settings.

Children’s Privacy

ikWik is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

Policy Updates

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on this page.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@ikWik.app